Help and support

Write to us

Write to contact@virtualverse.studio from the address you sign in with, and we answer within two working days. If a patient said something wrong or hurtful, tap the flag in the consultation or on the score sheet: it reaches us with the conversation.

Delete your account

• In the app: Your account, then Delete my account. An account of your own is deleted at once, with your scores and any voice minutes left on it.
• Without the app: write to contact@virtualverse.studio from the account's address and ask us to delete it; we do so within 30 days and tell you when it's done.
• If a school added you, its records of your work are the school's: we delete your account with your school, within 30 days.

Voice minutes

• Learning on your own, you get a few typed consultations every day and a few minutes of voice when you join. More voice minutes come in packs from the App Store or Google Play.
• Minutes don't expire. A call only uses the time it lasts.
• A pack you paid for but don't see yet arrives the next time you open the app. If it doesn't, write to us with the store's receipt.
• Refunds are made by the store you paid, under its own rules: Apple at reportaproblem.apple.com, Google in your Google Play account's order history.

For practice, not for patients

MedSim's patients are simulations for medical education. Nothing in MedSim is medical advice: never use it for a real person.